Return Policy

Refunds 

We offer a 100% money back guarantee, if a product arrives defective or damaged.

If you change your mind or don’t love your rug, we allow 30 days to return it for a full refund.

To initiate a return, please contact us at info@shoprushhouse.com. 

You must ship items back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.